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PRE-CONTRACT INFORMATION
ABOUT US
The service is provided through the aruba.it website of the company:
Aruba S.p.A. - via San Clemente, 53 - 24036 Ponte San Pietro (BG)
VAT No. 01573850516 - Tax ID No. 04552920482 - Economic and Administrative Index (REA) No.: BG – 434483
Aruba PEC S.p.A. - via San Clemente, 53 - 24036 Ponte San Pietro (BG)
VAT No. 01879020517 - Tax ID No. 01879020517 - Economic and Administrative Index (REA) No.: BG - 445886
CONTACT US
For more details, you can:
COMPLAINTS
If you have a complaint about the services provided, you can:
SERVICE PRICES AND HOW THEY ARE DETERMINED
The prices of the services offered can be found in the applicable price list at https://www.aruba.it/en/digital-signature-price-list.aspx
The price is determined on the basis of a three-yearly fee, as specified in the product price list, net of any promotions or discount codes.
The delivery fees for products, where applicable, can be found at https://www.aruba.it/en/digital-signature-price-list.aspx
CONTRACT DURATION
The duration of the Contract is set out in the purchase order completed by the Customer based on the chosen service.
PURCHASING SERVICES
The process of purchasing services starts by selecting one of the products/services available on the https://www.pec.it/ page and following the steps indicated in the cart.
The Contract documentation consists of the documents, as indicated in Article 2 of the General Terms and Conditions of Supply, that apply to the chosen service.
The Customer may purchase the service by following the steps set out in the cart upon accepting the General Terms and Conditions of Supply at the end of the order summary.
The General Terms and Conditions of Supply shall be attached to the confirmation email.
INFORMATION ON WITHDRAWAL
The Customer, which can be described as a "consumer" in accordance with Article 3 of Legislative Decree 206/2005 (the "Consumer Code"), may exercise the right to withdraw according to the methods and procedures set forth in arts. 52 et seq. of the Consumer Code within 14 (fourteen) days from the date of signing of the Contract as to Services and 14 (fourteen) days from the date of delivery as to Products, without any penalty and without providing the reasons.
More specifically, the Customer must expressly state its intent to withdraw by:
- completing the form provided on the website;
- submitting a specific request on the dedicated support site;
- providing any other explicit declaration of its intent to withdraw from the Contract by registered letter with confirmation of receipt to the contact details indicated at the link https://www.aruba.it/chisiamo.aspx or via certified email (PEC) to recessi@aruba.pec.it
EFFECTS OF WITHDRAWAL
In the event that the right to withdraw from the provision of Services is exercised, the Suppliers shall reimburse the Customer, without undue delay and in any case within 14 days from the date on which the intent to withdraw from this Contract was communicated, all payments received, by using the same means of payment used by the Customer for payment, or as agreed with the Customer without any cost being incurred by the latter as a consequence of the reimbursement.
or more details on the right of withdrawal specific to the service/product, please refer to Article 13 of the General Terms and Conditions of Supply.
LEGAL GUARANTEE
Regarding the supply of products, where applicable, the product guarantee is specifically provided for in the General Terms and Conditions of Supply.
PAYMENT METHODS AND TIMESCALES
Automatic renewal is not available; the purchase made is for a single solution and after three years it may be renewed as a single solution.
Payment may be made by:
- credit card
- PayPal
- bank transfer
- postal order
For any issues regarding payment or payment methods, the Customer can open a dedicated ticket in the relevant section of the support site.
FEATURES OF THE SERVICE - MAIN CHARACTERISTICS
The main characteristics of the services are described in the technical specifications, which can be found at the following pages:
See https://www.pec.it/firma-digitale.aspx
Any service restrictions can also be found here, together with the provisions of the use policy.
COMPLAINTS
Aruba provides its Customers, via the support site, with an electronic means of submitting complaints, subject to the completion of the forms provided in the portal.
If, in any case, the Customer decides not to use the portal, it may submit its request by certified email (PEC) to the channels mentioned above, making sure to enter the following information as a minimum:
a) the Customer's identification data (name, surname and tax ID number) or login details (for example, "1234567@aruba.it");
b) the name and type of the service;
c) a description of the disputed facts and any request for assistance already submitted.
INITIATING CONCILIATION PROCEEDINGS
The Customer may initiate conciliation proceedings before the competent CORECOM or other conciliation bodies specified by law.
ConciliaWeb has been up and running since 23 July 2018, and is AgCom's online platform for submitting requests to settle disputes between users and operators. A Conciliation Request can also be sent via the ODR platform referred to in EU Regulation no. 524/2013, managed by the European Commission and available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.