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PRE-CONTRACT INFORMATION
WHO ARE WE?
The offer is proposed through the company's website aruba.it:
Aruba S.p.A. - via San Clemente, 53 - 24036 Ponte San Pietro (BG)
P.IVA 01573850516 - C.F. 04552920482 - REA Number: BG - 434483
HOW TO CONTACT US?
For further information and clarifications you can:
IN CASE OF COMPLAINT
Any complaints concerning the services provided may be submitted by means of:
- written communication using the support portal which can be reached at the link https://assistenza.aruba.it/home.aspx;
- sending to Aruba a registered letter or PEC to the address aruba@aruba.pec.it
WHAT ARE THE PRICES OF THE OFFER - HOW ARE THEY DETERMINED
The reference prices of the offers for the services provided are those referred to the price list which may be in force and which can be reached at this link: https://microsoft365.aruba.it/ .
The price is determined on the basis of a monthly fee as set out in the price list for the specific product/service, net of any promotions or discount vouchers.
The price of the fee may vary based on the plans chosen, the features and any associated additional services.
There are no delivery costs as it is a digital service.
CONTRACT DURATION
The duration of the contract is set out in the purchase order placed by the customer on the basis of the chosen service.
If chosen by the customer, the contract may be subject to automatic renewal, in which case the customer will always be given the option to disable it through their customer area.
PURCHASING SERVICES
Services can be purchased from the cart when the first purchase is made via the domain search bar at https://hosting.aruba.it/en/home.aspx and https://www.aruba.it/en/home.aspx.
Additional purchases can also be made when the services are renewed, or via the "additional services" tab. Both tabs can be found in the Customer Area at https://managehosting.aruba.it/areautenti.asp.
The Contract documentation consists of the documents indicated in Article 2 of the Particular Conditions of Provision of the Microsoft 365 Service.
The Customer may purchase the service by following the steps set out in the cart upon accepting the Particular Conditions of Provision of the Microsoft 365 Service at the end of the order summary.
The Particular Conditions of Provision of the Microsoft 365 Service shall be attached to the confirmation email.
EFFECTS OF WITHDRAWAL
In the event that the right to withdraw from the provision of Services is exercised, the Suppliers shall reimburse the Customer, without undue delay and in any case within 14 days from the date on which the intent to withdraw from this Contract was communicated, all payments received, by using the same means of payment used by the Customer for payment, or as agreed with the Customer without any cost being incurred by the latter as a consequence of the reimbursement.
For more details on the right of withdrawal specific to the service/product, please refer to Article 13 of the General Terms and Conditions of Aruba.it Services and to Article 10 of the Particular Conditions of Provision of the Microsoft 365 Service.
LEGAL GUARANTEE
Regarding the supply of products, where applicable, the product guarantee is specifically provided for in the General Terms and Conditions of Aruba.it Services.
INFORMATION REGARDING WITHDRAWAL
The Customer who qualifies as a "consumer" pursuant to article 3 of Legislative Decree 206/2005 (the "Consumer Code"), may exercise the right of withdrawal in the forms and modalities provided by articles 52 and following of the Consumer Code within the term of 14 (fourteen) days from the date of the execution of the Contract, without any penalty and without giving any reason.
Specifically, the Customer shall expressly manifest the will to withdraw in the following ways:
- using the forms on the website;
- by opening a specific request on the dedicated assistance portal;
- by sending any other explicit declaration of his will to withdraw from the Contract by registered letter with return receipt or PEC to the addresses indicated at https://www.aruba.it/chisiamo.aspx or by PEC to recessi@aruba.pec.it.
EFFECTS OF WITHDRAWAL
In the event of the exercise of the right of withdrawal for the provision of the Services, the Suppliers shall reimburse the Customer, without undue delay and in any case within 14 days from the day on which the intention to withdraw from this contract was communicated, all payments received, by means of the same means of payment used by the Customer for the payment, or in a manner agreed upon with the Customer for which the latter shall not incur any cost as a consequence of the reimbursement.
For more details regarding the right of withdrawal, specific to the service/product, please refer to Article 13 of the Microsoft 365 Service Terms and Conditions.
METHOD AND TIMING OF PAYMENT
Payment is charged at the expiration of the service, on a monthly/quarterly/semi-annual/yearly basis according to the choice made by the user when configuring the order.
Payment can be made by:
- credit card
- PayPal
- bank transfer
- postal bulletin
In the event of problems with payment, the customer can open a dedicated ticket in the specific section in their customer area.
SERVICE FUNCTIONALITIES - MAIN FEATURES
The product functionalities are listed in the specific product sheets at https://microsoft365.aruba.it/
Any limitations to the service may also be displayed therein, in addition to the Terms of Aruba services user policy.
POSSIBLE COMPLAINTS
Aruba provides its customers, through the appropriate support portal, with a telematic method for sending the complaint requests, by filling in the forms made available in the portal.
However, should the customer decide not to use that portal, he may always send the request by PEC to the channels as indicated above, taking care to include at least the following information:
a) customer identification datadata (first name, last name and Tax Code) or reference login (e.g. ‘1234567@aruba.it’);
b) name of the service and type;
c) description of the disputed facts and any requests for assistance already made.
HOW TO ACTIVATE A CONCILIATION PROCEDURE
The Customer may activate a conciliation procedure before the competent CORECOM or the other conciliation bodies provided for by law.
Since 23 July 2018, ConciliaWeb AgCom's telematic platform with which to submit requests for amicable conciliation to disputes between users and operators, has been active. The Conciliation Application can also be sent via the ODR platform referred to in EU Regulation No. 524/2013, managed by the European Commission and accessible at the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.